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CONTACT US
MAILING ADDRESS
Ace’s Records
P.O. Box 7078
Wesley Chapel, FL 33544
TELEPHONE/FAX
(813) 994-5594
Please be sure to leave your name,
phone number, the reason you’re calling, and the best
time to reach you.
EMAIL
| • General Information |
info@acesrecords.com |
| • Place An Order |
orders@acesrecords.com |
| • Check On An Order |
orderinquiry@acesrecords.com |
| • Help |
support@acesrecords.com |
HELP
Please read our FAQ page. This page
answers many questions you might
have and is the quickest way to get answers to your questions.
If you still have questions, or need any assistance, please
send an email to support@acesrecords.com, or call (813) 994-5594.
We will get back to you as quickly as possible.
FAQ
1. What methods of payment do you
accept?
We accept all major credit cards (Visa,
MasterCard, American Express, and
Discover), bank/debit cards (As long
as they have the Visa, MasterCard, American Express,
Or Discover logo on the card),
and Paypal through our online store.
We also accept money orders in U.S. funds. Please
make your money order payable to
Ace’s Records. WE DO
NOT ACCEPT CHECKS.
2. I don’t have a credit card. Can I still place an order?
Yes, you can!
You can send your order by email, fax, phone or mail. Please make sure you
send us the following information.
Name:
Address:
City:
State:
Zip:
Home Phone:
Cell Phone:
Item Description:
Format:
Size:
Quantity:
Price:
When we receive your order we will contact
you with the amount to send. Please
mail a money order (Payable to Ace’s Records)
to: Ace’s Records, P.O. Box 7078, Wesley Chapel, FL 33544.
We will ship your order as soon as
we collect your payment.
3. What order options do you have?
You can
order by email, fax, phone, mail, or online. If you’re
uncomfortable entering your credit
card information online, just give
us a call and we can take the information
by phone.
4. How much does shipping cost?
We ship orders using UPS and the United States Postal Service.
Shipping fees are based on the weight of your package, plus
any other shipping options you add-on. There is an extra fee
if you choose to add Insurance or Rush Delivery. If you decide
to ship using UPS your package is automatically insured for
up to $100.00. Please remember that UPS will only ship to a
street address (No P.O. Boxes, Prisons, or Military Bases).
5. Can I return a record
if I don’t like it?
No, we only accept returns on defective items. In the case
of a defective item we will replace the item at our expense,
or issue a credit slip if the item is out of stock. We do NOT
issue refunds.
6. Can you mail me a catalog?
No, we do not have a printed catalog. If we make one available
in the future we will let you know.
7. What happens if my order is destroyed
during shipping?
If you have ordered
insurance you can be reimbursed for the whole package. If
your package was sent via UPS you can be reimbursed
for the value of the package only
up to $100.00 (Unless you buy additional insurance). If you
did not order any insurance
there is nothing we can do about
your damaged or destroyed package. We are not responsible
for damage to items while in the mail.
For more info on how to return damaged
items please email us at support@acesrecords.com.
8. What happens if my order does
not arrive or if something is missing
from my order?
If this happens please contact us by calling
(813) 994-5594, or send an email to support@acesrecords.com.
9. What happens if I forget my user
name or password?
If you have forgotten
your password, you may retrieve it at the login
prompt by clicking on the “Forgot Your Password?” link.
Enter the email address associated
with your account. Click submit
to have your password emailed to you.
10. Is your online store secure?
We
understand that many consumers are concerned about Internet
security.
We employ industry-leading technologies
to store sensitive information and protect it while
in transit over the Internet. The
following security statement describes
the technologies we use and provides additional details
about how we handle sensitive data
like credit card information. We
want you to be able to shop at Ace’s Records with complete
confidence. If for any reason you feel uncomfortable
shopping with us online, we invite
you to call and order by phone.
To read the Ace’s
Records Privacy and Security Statement, click here
SHIPPING INFO
FREE SHIPPING OFFER
FREE SHIPPING for all orders over $100.00.
Purchase $100.00 in merchandise (before
sales tax and shipping) and get FREE SHIPPING! This applies
only to orders that are being shipped to an address in the
USA.
We ship orders using UPS and the
United States Postal Service. Shipping fees are based on the
weight of your package, plus any other shipping options you
add-on. There is an extra fee if you choose to add Insurance
or Rush Delivery. If you decide to ship using UPS your package
is automatically insured for up to $100.00. Please remember
that UPS will only ship to a street address (No P.O. Boxes,
Prisons, or Military Bases).
CONTESTS & GIVEAWAYS
OCTOBER CONTEST
Win $50.00 in FREE MERCHANDISE of your choice, when you
place an order from now until 10/31/05!
ABOUT US
Ace’s Records has been in business for
over a decade. After a four year hiatus we’re back and
better than before. We’ve been called the HEAVIEST RECORD
STORE in Florida. We specialize in Death Metal, Black Metal,
Metal, Rock, Punk,
Hardcore, Industrial, Goth, and Alternative.
The formats we carry include CDs, LPs, Cassettes, DVDs, VHS,
T-shirts, Posters,
Books, Magazines, Stickers, Patches,
Buttons, and Jewelry. We also focus on special orders for hard
to find items, so if you’re
looking for something let us know!
RETURN POLICY
We only accept returns on defective
items, or in the case of a wrong
item received. In the case of a defective item we will replace
the item at our expense,
or issue a credit slip if the item
is out of stock. We do NOT issue refunds. If you receive a damaged
item, or the wrong
item, please contact us by calling
(813) 994-5594, or send an email to support@acesrecords.com.
PRIVACY POLICY
Ace’s Records Privacy
and Security Statement
We respect the privacy of our customers. This official Privacy
and Security Statement is designed to help you understand what
information we gather and how we use it. In our ongoing effort
to improve the services and features we provide to our customers,
we will continue to implement new technologies from time to
time. As a result, this policy is subject to change without
prior notice. We encourage you to review our privacy policy
periodically.
ONLINE PRIVACY—THE INFORMATION
WE GATHER
The type of information we gather
online falls into five general categories:
Aggregate Site Usage Information
Online Order Information
Registered Shopper Information
Click-Stream Data
Subscription Preferences
AGGREGATE SITE USAGE INFORMATION
We collect and store information
about the pages viewed by all of our website visitors. We
then use this data in aggregate form to identify overall visitor
behavior patterns. Our goal in using this information is to
improve our site by making it more responsive to the needs
and preferences of our users.
Our Web servers automatically collect
information about each visitor who
requests Ace’s Records
Web pages, including your computer's
internet protocol (IP) address.
This IP address allows us to identify
your computer on the internet so
that the Web content you request
from us can be sent to you.
From time to time, we may provide
portions of this aggregate site behavior information to vendors,
consultants, potential advertisers or news agencies. We typically
do this in order to demonstrate the amount of interest in our
sites and/or to plan for technical infrastructure improvements.
ONLINE
ORDER INFORMATION
If you choose to purchase products
from our website, we require the
following information in order to fulfill
your order: Name
Contact phone number(s)
Address
E-mail address
Credit card account information
We use this information to process
your order and to make sure that
it is delivered to you. Aggregated order information is also
used to track and analyze overall
shopping trends, which allows us
to improve product offerings and services to our members and
customers.
We request an e-mail address during
the order process so that we can
send an e-mail confirmation message acknowledging the receipt
of your order. This message
contains your name, address, the
list of items you purchased, an order reference number, a confirmation
of your shipping method,
and the total amount of items requested.
Please note that this confirmation e-mail does NOT contain your
credit card number.
REGISTERED SHOPPER INFORMATION
Shopper registration is required
in order to shop online with us.
Registering allows us to speed up the shopping process
for you and lets us offer you
access to special features and
promotions.
In order to register on AcesRecords.com,
you must provide:
First and last name — We require this information
in order to differentiate your
registration profile from others at AcesRecords.com.
We also use it to automatically populate
checkout forms to save you time and effort while shopping.
Mailing address — We store your mailing address
for you so that we can automatically
populate shipping information forms
during the checkout process.
We also add your address to our overall
customer information database,
which helps us offer products and
services specifically designed
for you and customers like
you. Zip code information can also help us
deliver online content that's
most appropriate to your area.
E-mail address — This allows us to send you an e-mail
confirming your registration
on our site. It also allows
us to send you a new account password by e-mail
should you forget yours.
Daytime phone number — We require a phone number
in case there is a problem
with your order. We will not telemarket to you,
nor will we provide your telephone
number to any other entity for telemarketing
purposes. We may, however,
call and ask you to participate
in an optional telephone survey designed to help us
improve
your shopping experience and/or
our product assortment.
User Name and Password — We require a unique User
ID and password combination
for every registered shopper account. This information
allows you secure access to
your user profile and preferences.
If
you forget your password, we
can send a new one to the e-mail
address supplied in your profile,
at your request.
A Note on Updating Registered Shopper
Information:
If you ever need to view, change,
update or delete any of your
registration information, simply
click on the "My Account" link
at the top, or bottom of your
screen and log in to your account.
Your information will then be available
for editing.
CLICK-STREAM DATA (AND COOKIE TECHNOLOGY)
In order to register on—or purchase products from—our
website, your browser may need to be set to accept "cookies." A
cookie is a small piece of data housed
in a text file or folder on your
computer's hard drive that helps us recognize you when
you visit our sites. We use cookies
to help us remember things such as
the following: (1) the profile facts you tell us about
yourself, (2) your specified areas
of interest on our sites, (3) the
items you've placed in your shopping basket, and/or
(4) the pages you visit as you shop.
The only personal information our
cookie can contain is information that you supply yourself.
Our cookies cannot read data from other parts of your computer.
If you would like more technical information about how cookies
work, take a look at http://www.cookiecentral.com.
As stated above, you must enable
cookies on your Web browser for AcesRecords.com to function
correctly. If you are concerned about information contained
in your AcesRecords.com cookie, you may delete the file(s) at
the end of each browser session. View your browser's help file
for more information on cookies.
Click-stream data is information
that describes the page-by-page paths you take as you browse
through our website. Using cookies, we track and store this
information to help us positively customize your shopping experience.
We may use click-stream data in the aggregate to provide improved
services to groups of shoppers who behave similarly. We may
also use it on an individual basis to improve your specific
shopping experience. For example, if during a visit to AcesRecords.com
you read an online article about a particular artist, genre
or event, we may during a subsequent visit present you with
a related article or point you toward a new related product.
SUBSCRIPTION PREFERENCES
When you visit our website you receive
an opportunity to sign up for our
e-mail newsletter services. These newsletters will be sent to you only
if you choose to
place your name on our mailing
list. In order to deliver these newsletters, we may need to supply your
name and e-mail address
to specific service providers who
distribute content for us. We also use third-party companies to authenticate
and validate
the information provided by our
shoppers to make sure our content arrives successfully. We have legally
binding agreements
with these third-party service
providers that prohibit them from using your information for any purpose
other than what
we instruct them to do with it.
Therefore, if you sign up for any of our e-mail newsletters, you do not
need to worry
about receiving unsolicited e-mails
from other companies as a result of Ace’s Records releasing your
information.
If you decide at any time that
you no longer wish to receive the
e-mail newsletters you sign up
for, please click here and update
your preferences, or simply click
the "unsubscribe" link
in the e-mail you receive from
us.
Please note: In order to process
your purchases, we may still send you a confirmation e-mail,
or we may contact you by mail or telephone if we have questions
about your order.
COMMUNICATIONS
FROM ACE’S RECORDS
AND OTHER COMPANIES
Whenever you purchase products
from Ace’s Records, we collect and store the information
that you volunteer-information
such as your name, e-mail address,
postal address and phone number. The information you supply
is added to our customer database.
You may receive periodic printed
or e-mail communications
from us about new products
and services, discounts, special
promotions or upcoming events.
In some instances, we use third-party
companies to help us provide products
and services to you, to assist
us in managing customer information, or to fulfill promotions
and communicate with you. Some of
these companies are given access
to some or all of the information
you provide to us.
These companies are contractually
restricted from using your information
in any manner other than in helping us to provide
you with the products and services
available from Ace’s
Records.
OTHER
ACE’S RECORDS PRIVACY
NOTES
Links to or From Other Sites — we may provide links to
websites outside of AcesRecords.com
as an added convenience to the user.
There are also affiliates that link
to AcesRecords.com. Any link included
does not imply or convey endorsement
of the other company or organization, its site,
or its products or services. Ace’s Records is not responsible
for the privacy, terms of use, or
other policies of any other website.
Ace’s Records Children's Policy — We do not intend
to collect any personally identifiable
information from children through
our websites. Please do not allow children under the
age of 13 to provide any personally
identifiable information.
ACE’S
RECORDS ONLINE SECURITY STATEMENT
We understand that many consumers
are concerned about Internet security.
We employ industry-leading technologies to store sensitive information and
protect it
while in transit over the Internet.
The following security statement describes the technologies we use and provides
additional
details about how we handle sensitive
data like credit card information. We want you to be able to shop at Ace’s
Records with complete confidence.
If for any reason you feel uncomfortable shopping with us online, we invite
you to call
and order by phone.
THE TRANSMISSION OF SENSITIVE DATA
We work hard to protect the information
that you send to us while it is en route to and from our sites.
To provide secure transmission, we employ Secure Sockets Layer
technology (SSL) on those pages that involve sensitive information
such as credit card numbers. SSL, which is supported by a
vast majority of Internet browsers available today, is the
most commonly employed method of secure, encrypted communication
used on the Internet. |